Customer Success Executive – SaaS

Introduction

-Set up regular meetings with customers and partners, provide information about products and services, take/cancel orders, and obtain details of complaints.
-Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
-Follow up to ensure that appropriate actions are taken on customer requests.
-Refer unresolved customer grievances or special requests to designated departments for further investigation.
-Facilitate webinars/ events and meetings for customers and partners.

Empowering Project Delivery: Revolutionizing IT PMO Operations

In a strategic move to elevate project delivery efficiency, a large IT PMO organization partnered with vSaaS. Faced with sluggish project timelines and inflated costs, the challenge was to harness technology for streamlined operations. vSaaS implemented Smartsheet, integrating it with JIRA and ServiceNow via API connectors. This fusion not only synchronized project management tasks but also enhanced real-time data exchange, achieving unparalleled workflow efficiency.

Key Outcomes:

Accelerated Project Delivery: Slashed project timelines by 25%, ensuring timely market entry.
Cost Reduction: Achieved a 20% reduction in project overheads, optimizing budget allocation.
Enhanced Collaboration: Seamless integration fostered a collaborative environment, boosting team productivity and morale.

Other Smartsheet success stories:

Enhancing Patient Safety: Transforming Adverse Event Reporting with Innovative Solutions

As a global pharmaceutical leader, the imperative is to ensure patient safety through meticulous adverse event reporting — a regulatory requirement to monitor products’ safety post-market. Historically, manual processes hampered the client’s ability to rapidly and accurately report adverse events, leading to inefficiencies and data inaccuracies.

vSaaS Global partnered with the client team to integrate Smartsheet and AI technologies to transform their reporting system, yielding:

Streamlined Processes: Achieved a 40% reduction in report processing time.
Improved Data Accuracy: Enhanced validation reduced errors by 30%.
Increased Operational Efficiency: Enabled real-time global collaboration, significantly improving response strategies and patient safety measures.

Other Smartsheet success stories:

From Pipeline Chaos to Streamlined Success – New Product Launched for a Major Oil Company

Global PetroChem struggled with a cumbersome new product introduction (NPI) process, with extensive paperwork, siloed communication, and disjointed teams leading to delays and stifled innovation. Partnering with vSaaS, they implemented a digital Smartsheet platform for centralization, automated workflows, collaborative dashboards, and API integration, accompanied by robust change management.

Key Outcomes:

30% Reduction in Time to Market: Faster launches capitalized on market opportunities.
25% Cost Savings: Less administrative overhead.
Enhanced Collaboration: Improved communication and transparency.

Innovation Unleashed: Focus shifted from bureaucracy to product development innovation.

Introduction

Privacy and Terms of use

Singapore:

Explore